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Digital Juice QnA Platform

  • August 22, 2024
  • 93 Views

Client: Digital Juice Inc.
Industry: Digital Media Content Creation
Project Duration: June 2015 – Feb 2020

Project Overview

The Digital Juice QnA Platform was developed to provide a community-driven support system, similar to Stack Overflow, where users could ask questions and provide answers related to digital content creation. This platform aimed to enhance user engagement, improve customer support, and foster a collaborative environment for users to share knowledge and solve problems.

Objectives and Challenges

The primary goal was to create a robust and user-friendly platform for community-driven support. Major challenges included managing user-generated content, ensuring platform scalability, integrating moderation tools, and maintaining a user-friendly interface while dealing with performance issues.

Technologies Used

  • Frontend: Angular, HTML5, CSS3
  • Backend: ASP.NET MVC, C#.NET
  • Database: HBase, Elasticsearch
  • Caching: Redis

Solutions and Innovations

Community-Driven Support:

  • Developed a QnA platform where users could ask questions and provide answers, similar to Stack Overflow.
  • Implemented features for upvoting and downvoting content to highlight the most useful answers.

Content Monitoring and Quality Control:

  • Integrated robust moderation tools to allow admins to monitor and remove unethical or inappropriate content.
  • Developed reporting mechanisms for users to flag questionable content, ensuring a safe and productive environment.

Scalable Infrastructure:

  • Utilized HBase for efficient handling of large datasets, ensuring the platform could scale with user growth.
  • Integrated Elasticsearch to provide quick and relevant search results, enhancing the user experience.
  • Implemented caching with Redis to improve load times and platform performance.

User Experience Enhancements:

  • Designed an intuitive and user-friendly interface using Angular, HTML5, and CSS3.
  • Implemented real-time notifications for new questions, answers, and comments to keep users engaged.

Impact and Benefits

The Digital Juice QnA Platform significantly improved user engagement and customer support:

  • Increased User Interaction: Enabled users to connect, share knowledge, and collaborate effectively.
  • Enhanced Content Discovery: Improved search functionality made it easier for users to find relevant questions and answers.
  • Scalable and Reliable Performance: Optimized architecture and caching ensured the platform remained fast and responsive, even under heavy load.

Roles and Responsibilities

  • Full Stack Development: Contributed to both frontend and backend development, ensuring seamless integration and functionality.
  • Content Moderation Tools: Developed and integrated robust moderation tools for admin use.
  • Search Functionality: Implemented and optimized Elasticsearch for efficient and accurate content search.
  • Performance Optimization: Worked on performance enhancements using Redis and other caching mechanisms.
  • Collaboration: Coordinated with team members and stakeholders to ensure the project met business objectives.
  • Testing and Debugging: Conducted extensive testing and debugging to ensure platform stability and performance.

Personal Learnings and Takeaways

  • Community Platform Development: Gained experience in developing and managing community-driven platforms.
  • Content Moderation Skills: Improved skills in integrating and managing robust content moderation tools.
  • Scalable Solutions: Developed scalable solutions to handle large volumes of user-generated content.
  • Professional Growth: Enhanced skills in both frontend and backend development, contributing to professional growth.

Team and Collaboration

The project was a collaborative effort involving a dedicated team:

  • Technical Architect: Mr. Surender Singh
  • Lead: Adit Tripathi
  • Manager: Mr. Anil Neglur
  • Team Members: Dhananjay Shetty, Nitin Rahane, Amit Chauhan, Manjunath AV

Recognition

The project received positive feedback within the company for its significant improvement in user engagement and customer support.

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